Lumi Privacy Policy

At Lumi, we respect your privacy and are committed to protecting the personal data you share with us. This Lumi Privacy Policy explains what information we collect when you visit our website, register for a Lumi account, or use our gaming and betting services, how we use that information, and what rights you have regarding your personal data. Lumi Casino is operated by White Hat Gaming Limited, a company registered in Malta under registration number C73232, with its registered office at 85 St John Street, Valletta VLT1165, Malta. We hold a licence from the UK Gambling Commission (account number 52894) for customers in Great Britain, and a licence from the Malta Gaming Authority (MGA/B2C/370/2017) for all other customers.

Information We Collect

We collect personal data when you interact with our services, including when you complete Lumi register forms, log in through Lumi login, make a deposit, or place a bet. The categories of information we gather include:

• Identity details such as your name, date of birth, address, and government-issued identification, collected during Lumi register and account verification.
• Contact information, including your email address and phone number, used for account communication and support.
• Financial information relating to your Lumi deposit and Lumi withdrawal transactions, including payment method details.
• Technical data such as IP address, device type, browser, and operating system when you access our website or Lumi app.
• Gameplay activity, including your use of Lumi slots, Lumi live casino tables, sports betting, and bonus participation.
• Communications you send us via live chat, email, or our Help & FAQs section.

How We Use Your Data

We use the information we collect to provide, maintain, and improve our services. Specifically, we process your data to verify your identity, process deposits and withdrawals, manage your Lumi casino bonus entitlements, administer our loyalty points and VIP programme, and communicate important account or promotional information. When you request a Lumi no deposit bonus, a Lumi bonus code, or opt into our welcome package, we process the relevant data to apply wagering requirements, monitor irregular play, and confirm eligibility. We also use your data to detect and prevent fraud, comply with anti-money laundering obligations, and meet our regulatory duties under both our UK Gambling Commission and Malta Gaming Authority licences.

Marketing Communications

With your consent, we may send you information about new promotions, Lumi free spins offers, or a Lumi promo code for upcoming campaigns. You can withdraw your marketing consent at any time through your account settings or by contacting our support team. We will not send marketing communications to players who have opted out or self-excluded.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Lumi casino app to remember your preferences, keep you signed in after you complete Lumi login, and analyse how our platform is used. Cookies also help us tailor promotional content, such as displaying relevant Lumi bonus offers based on your activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our business, including:

• Payment service providers who process your Lumi deposit and Lumi withdrawal requests, such as card processors, e-wallet operators, and banks.
• Identity verification providers who help us confirm your age and identity during account registration.
• Game and platform providers, including software studios that supply our Lumi slots and Lumi live casino content, where technical data is required to deliver gameplay.
• Regulatory authorities, including the UK Gambling Commission and the Malta Gaming Authority, where we are legally required to report information.
• Fraud prevention and credit reference agencies, to help us assess risk and comply with anti-money laundering rules.
• Professional advisers and law enforcement, where disclosure is required by law or necessary to protect our legitimate interests.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, accounting, and regulatory reporting obligations. Account and transaction records are generally retained for a minimum period required under applicable gambling and financial regulations, even after you close your account or self-exclude. Where your account remains inactive, we may apply an inactivity fee as described in our terms, and we will retain associated records for compliance purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, restricted internal access, and regular security assessments. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your Lumi login credentials confidential.

Your Rights

Depending on your location, you may have rights under the UK GDPR, the EU GDPR, or other applicable data protection laws. These rights may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your data, subject to our regulatory retention obligations.
• The right to object to or restrict certain types of processing, including direct marketing.
• The right to data portability, where technically feasible.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, you can contact us at support@Lumi Casino.com. We will respond to your request within the timeframes required by applicable law.

Age Restrictions

Our services are intended for adults only. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have collected data from an underage individual, we will take steps to delete that information and close the associated account.

International Data Transfers

As we operate across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence, including Malta and the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place in line with applicable data protection requirements.

Changes to This Policy

We may update this Lumi Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and where changes are material, we will notify you through your registered email or via a notice within your account.

Contact Us

If you have any questions about how we handle your personal data, or if you would like more information before completing Lumi register, please contact our support team at support@Lumi Casino.com or through live chat, available 24/7.