Lumi Casino Terms and Conditions

Welcome to Lumi Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide, including our sportsbook offering. By creating a Lumi account or using any part of our platform, you agree to be bound by these terms in full. We recommend reading this document carefully before you register, deposit, or play.

Who We Are

Lumi Casino is owned and operated by White Hat Gaming Limited, a company registered in accordance with Maltese law under registration number C73232, with its registered office at 85 St John Street, Valletta VLT1165, Malta. We hold a licence from the UK Gambling Commission (account number 52894) for players in Great Britain, and a licence from the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) for all other customers. We have operated Lumi Casino since 2023, offering casino games and sports betting to players across Great Britain and international markets.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of gambling in your jurisdiction, whichever is higher. When you complete Lumi register, you confirm that all information you provide is accurate, current, and belongs to you. We reserve the right to verify your identity at any time, including at cumulative deposits of €2,000, and we may request supporting documents before approving withdrawals.

Only one account per person, household, IP address, email, phone number, or payment card is permitted. If we discover duplicate accounts, we reserve the right to suspend them and void any associated bonuses or winnings. We do not accept players from a number of restricted territories, including but not limited to the United States, United Kingdom residents outside our UK-licensed offering, Australia, Belgium, France, Germany, the Netherlands, Spain, and several other listed countries. A full list of restricted countries is available on request. Players from Azerbaijan, Japan, Malaysia, Qatar, and Tunisia may not participate in progressive jackpot games, and any jackpot winnings from these markets will be voided.

Lumi Casino Login and Account Security

Once registered, you can access your account through Lumi casino login on desktop, mobile, or tablet. You are responsible for keeping your Lumi login credentials confidential, and we are not liable for losses arising from unauthorised access caused by your failure to protect your password. If you suspect unauthorised use of your account, you must notify us immediately at support@Lumi Casino.com.

Currency, Deposits, and Withdrawals

You must register and play in the currency of your country of residence; where that currency is not offered, your account will operate in EUR. We accept deposits via Visa, Mastercard, Maestro, Apple Pay, Paysafecard, Skrill, Neteller, and bank transfer, with a minimum Lumi deposit of $20 to qualify for our welcome offers.

Every Lumi withdrawal request is processed to the same method used for your deposit; where that method cannot be used for payouts, we will process your withdrawal via bank transfer. We only permit payment methods registered in your own name. The minimum withdrawal amount is NZ$20, and at least one deposit must have been fully wagered before you can cash out. Weekly withdrawals are capped at NZ$5,000 unless we agree otherwise in writing, though VIP players may be eligible for higher limits. The maximum payout on any single bet or spin is NZ$250,000, excluding progressive jackpots. Wins of NZ$100,000 or more may be paid in ten monthly instalments of 10% each, and jackpot payouts above NZ$250,000 may take up to 30 days to process.

Pending times are typically 1-2 days; under our MGA licence, a minimum of 24-48 hours applies, and under our UK Gambling Commission licence, a minimum of 24 hours applies. Once approved, cash-outs are usually credited within 0-72 hours, though this may occasionally take up to 3 working days depending on your bank or payment provider. We charge a NZ$5 monthly maintenance fee on accounts inactive for 12 consecutive months, after giving you 30 days' notice.

Bonuses and Promotions

We offer a range of promotions, including our welcome package for new players. Our Lumi casino bonus for new customers is available on your first two deposits of at least $20 each: a 100% match up to $300 plus 50 free spins on Book of Dead on your first deposit, and 150 free spins on Book of Dead on your second. Free spin winnings are credited as bonus funds, and deposit-based free spin winnings are capped at $20. If you have a valid Lumi promo code or Lumi bonus code, you may enter it at the cashier when depositing to unlock eligible offers.

Standard wagering on our Lumi casino no deposit bonus and other bonus offers is 40 times the bonus, deposit, and free spins combined, though not all games contribute equally. Slots and scratchcards contribute 100%, while table games, video poker, and progressive jackpots contribute 0%. The maximum bet while a bonus is active is $5; wagering above this may result in confiscation of winnings. Deposits made via Skrill or Neteller are not eligible for the welcome package, and Skrill/Neteller deposits generally do not qualify for most bonus offers. Unused bonus funds expire after 30 days, and unused free spins expire after 10 days. Only one promotion may be active per account at any time, and bonuses cannot be combined.

Our sports welcome offer provides a 100% match up to $50 on a first deposit of at least $20, subject to opt-in, minimum odds of 2.00, and 5x wagering within 30 days. This offer is not available to residents of Great Britain. We also run recurring promotions such as our daily Bonus Wheel, weekly and annual cash giveaways, and seasonal prize draws, each governed by its own specific terms published on our promotions page.

Games and Fair Play

We provide an extensive collection of over 6,200 games, including more than 5,900 Lumi slots, live dealer tables, jackpot games, and table games from providers such as Pragmatic, Play'n GO, Push Gaming, and Relax. Our Lumi live casino features live blackjack, live roulette, live baccarat, and game shows including Mega Wheel and Monopoly Roll'em, powered by Evolution Gaming and Pragmatic. All games use certified random number generators, and outcomes are determined independently of any external influence.

You can also access our services through the Lumi app or our fully optimised mobile site, allowing you to play Lumi slots, visit our Lumi live casino, and manage deposits and withdrawals from any device.

Responsible Gambling

We are committed to promoting responsible gaming. We offer self-exclusion, deposit limits, and reality checks to help you manage your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team or an independent organisation for assistance.

Limitation of Liability and Termination

We reserve the right to suspend or close accounts found to be in breach of these terms, including cases of fraud, bonus abuse, or providing false information. We are not liable for losses arising from technical failures, internet interruptions, or events beyond our reasonable control. Our liability, where permitted by law, is limited to the funds held in your account.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory or operational changes. Continued use of our services after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically.

Contact Us

If you have questions about these terms, our bonus policies, or your account, our support team is available 24/7 via live chat, or by email at support@Lumi Casino.com.